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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Paperback; 312 pages. Best Seller! Seven powerful strategies critical to effective service management. Easy-to-use tools for hiring for customer service, removing barriers, soliciting customer feedback, installing standards, scripts and protocols, and much more.

by Leebov, Scott, and Olson

Contact us to explore how Language of Caring can make a powerful positive difference in your organization!

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