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Language of Caring Blog

The Language of Caring® team shares opinions, questions, essays, links, and suggestions to spark comments and ongoing conversation about challenges related to improving the patient, family and coworker experience.   Thought-provoking insights for healthcare leaders, physicians and staff.

July 12, 2017
Mission-Driven Caring
Jill Golde, M.S.
Partner & SVP, Market Development, Language of Caring, LLC

Last month, I had the pleasure of attending the Catholic Health Assembly Conference: Building Bridges by Faith in New Orleans, Louisiana, where I presented the Language of Caring message as it applies especially to faith-based health organizations. I was inspired by how a focus on communicating compassion resonated with leaders who attended. It resonated with them personally and with their organizations’ missions.

I’d like to share a summary of key drivers and priorities for action that can help healthcare professionals express compassion so that it permeates their organizational culture.

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June 13, 2017
C.A.R.I.N.G. for Your Staff: The Frontline Leader’s Role in Engagement and Retention
Kimberly Carson, M.Ed.
Director, Client Services & Coach, Language of Caring, LLC

“Our employees are our most valuable asset” is often overheard in organizations, and thriving organizations supply plenty of evidence to prove it. These days, smart leaders embrace going beyond the rhetoric and commit to taking strategic steps to inspire, strengthen and appreciate employee engagement. For years, I have helped myself and other leaders remember the foundation and guidelines for creating an environment of engagement in an easily remembered acronym—C.A.R.I.N.G.

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April 20, 2017
We Are All Interim Leaders: Embrace It!
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC

Over the years, I have heard many people say, “We are passionate about wanting to make this change, but it’s not the right time because we have interim leadership.  We need to wait for our permanent CEO…our permanent CNO…” and the like. While I certainly understand how people want to make sure they have leaders who will see initiatives through, it strikes me as an illusion that there is such a thing as a “permanent leader” coming.

Having been engaged in healthcare for more than 30 years, I have seen “permanent leaders” come and go, just as I have seen “interim leaders” stay for years.

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March 9, 2017
It Takes GUTS to be a Patient Experience Leader!
Kimberly Carson, M.Ed.
Director, Client Services & Coach, Language of Caring, LLC

Being a patient experience leader is an exciting and daunting role. You are expected to address concerns and satisfy patients and family members while at the same time effectively collaborating with staff of every variety and position, including senior leaders—all the while creating the often elusive “culture of caring”. Undeniably, this role, in its many shapes and forms, is one of the most important in healthcare, since it impacts not only the patient and family experience but also financial health, clinical outcomes, patient and staff safety, risk reduction, employee engagement, and the overall culture of the organization.

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