Improve Patient Experience & HCAHPS Results | Language of Caring
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Improve patient experience and CAHPS results with Language of Caring’s compassionate communication techniques.

As communication experts with extensive healthcare backgrounds, we get it. We understand the challenges you face—and the stress these challenges create. At Language of Caring®, it’s not just what we do to help you achieve your goals, it’s how we do it. And, most importantly, it is our change implementation skills, dynamic, concrete programs, and learning resources that make compassionate communication a reality.

Who is Language of Caring?
Language of Caring is a partnership of Wendy Leebov, Jill Golde, and Dorothy Sisneros—a powerhouse trio who share a passion for reshaping healthcare organizations to become communities of caring. Their track record as healthcare leaders, organization development professionals, instructional designers, strategists, and coaches is without equal. And, they’ve enlisted and certified a talented team of physician leaders, nurse leaders, trainers, team-builders, and culture change professionals who share their passion for this work and serve as coaches, strategy partners, and facilitators with clients engaged in implementing Language of Caring programs.

The Language of Caring Advantage

“It has been an absolute pleasure to work with the Language of Caring team over the last three years in two different healthcare systems to create a differentiating culture of compassion. The training content is fabulous … simple to understand and extremely effective with patients and coworkers when implemented consistently. Language of Caring exemplifies service excellence by partnering with us to address our unique needs and to create incremental training designed to help break down any roadblocks. Dorothy, Wendy, Jill, Carla, and others have provided inspirational training and assistance as we work to create unsurpassed customer/employee centered service.”

Tracy Tannenbaum
Vice President, Service Excellence

Language of Caring programs are valuable for Valley Health System.  They have helped our entire staff communicate in ways that consistently demonstrate caring. Language of Caring principles and skills apply whether the interaction is with a patient, family member, medical provider, employee or personal life experience.  The Client Portal is easy to access and navigate.  There is a wealth of information that our facilitators and managers use (e.g. program guides, leader manuals and templates for printing).  Most importantly, the people behind Language of Caring are experienced and patient teachers and coaches.

Carla Dallman
Corporate Director of Risk Management
Valley Health System

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