Leadership |Language of Caring - Part 2
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Leadership

February 20, 2017
Dear Nurse Executive: A Heart-Felt Thanks for ALL You Do
Rhonda Williams, M.S.N., M.B.A.
Vice President, Client Services & Coach, Language of Caring, LLC
Dear Nursing Executive, I want to give you warm and heart-felt thanks for all you do every day. Doing the work of Angels is not easy but without you, patients and families could not experience the care necessary to heal. The work you do goes so far beyond what is obvious to the eye. As a former Nurse Executive, I understand how much of you is required to accomplish even small bits of progress in the midst of the major challenges you face.
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February 14, 2017
Sustaining and Embracing Our Physicians and Advanced Practice Providers: Conversations We Need to Have
Jeremy R. Blanchard, M.D., MMM, CPE
Chief Medical Officer, Language of Caring, LLC
A call to action for leaders in healthcare and patient experience to develop a strategy to address how we can help physicians and APCs of different generations and levels of experience feel valued and recapture or sustain the joy of medical practice.
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November 28, 2016
Reducing Change Agent Stress
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC
There is no doubt that being a healthcare leader - especially one who is advocating as an agent for change in Patient Experience - can be stressful. We are besieged with an endless list of tasks, every one of which seems to be a priority. Whenever we try to get one thing done, we are interrupted - in person or by one of the electronic devices to which we are tied. With so many demands on our time, it is hard to stay focused. We try to do everything at once, but find that multi-tasking is seldom productive. Multiple things claim our attention, but none get done with full mindfulness. Too often, we wind up having to re-do things or correct mistakes, which takes up even MORE time. How can we end this hectic and exhausting cycle?
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September 13, 2016
Enhance the Patient Experience: Make Courage a Job Requirement
Jill Golde, M.S.
Partner & SVP, Market Development, Language of Caring, LLC
It’s 2 am and there’s loud talking at the nurses’ station. Marty realizes she and her coworkers must be disturbing patients. She lowers her own voice. Is Marty doing enough? Many of us spearhead strategies to create a consistently exceptional and healing patient and family experience. We identify best practices and implement them with gusto. We give our all to launching and sustaining initiatives. That’s great. And it’s not enough. We have to engage in more than tactics that feel exciting, appealing, and heartwarming. We have to do what is called for even when it feels scary, awkward, or unnatural.
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