Leadership |Language of Caring - Part 5
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Leadership

January 29, 2015
Sustain Your Patient Experience Strategy: Test Your Infrastructure!
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC
What differentiates patient experience strategies that stick from those that don’t?  Lots of factors---soundness of the plan, rationale, engagement, accountability---and many more. One thing is for certain, when infrastructure is weak (and especially the Steering Team), many strategies fall apart at the seams. How do you test your infrastructure’s solidity and effectiveness? Start by looking critically at your Steering Team.
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December 4, 2014
How to Set High Accountability for the Great Patient Experience (Part 3): Coaching Conversations with Star, Average and Poor Performers
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC
Deliver strong accountability for the great patient experience.  Watch this video clip to learn how to conduct coaching conversations with star, average and poor performers.
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November 25, 2014
How to Set High Accountability for the Great Patient Experience (Part 2): Coach with the Caring Feedback Model
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC
Improving the patient experience DEPENDS on clear and consistent accountability.  In this second of three video clips packed with effective leadership skills, Dorothy Sisneros demonstrates how to use the Caring Feedback Model to hold an individual accountable for an expectation that you stated clearly.
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November 19, 2014
How to Set High Accountability for the Great Patient Experience (Part 1): Eliminate the Gray
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC
Clear and consistent accountability is a KEY leadership skill for improving the patient experience.  In this video clip, Dorothy Sisneros discusses the first step in setting high accountability-eliminating gray behaviors.
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