Patient-Family Engagement |Language of Caring - Part 4
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Patient-Family Engagement

July 15, 2014
Improve Patient Care by Engaging Family Members as Our Eyes and Ears
Wendy Leebov, Ed.D.
Partner & Founder, Language of Caring, LLC

Efforts to improve patient care and the patient experience can be greatly enhanced by engaging patients’ family members as our eyes and ears. By inviting family members’ feedback, concerns and suggestions, we learn much more about what’s actually happening in the patient’s room and how to make it better. Patient and Family Advisory Groups are one approach…

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