Driving Healthcare Transformation with Our Words
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How Choosing Our Words Carefully Can Drive Change in Health Care

Vocabulary affects our mindset Use words that reflect care partnerships and wellness.

The words we choose to use influence our aspirations, our imaginations, our strategies and our results. Since language matters, we need to choose our words carefully.

Consider the following: Customer, client, patient, person…
Care for, help, serve, engage, partner, advise…
Patient-centered, relationship-centered, person-focused, patient-driven.

These words are not synonyms.  They mean very different things.

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Categories: Accountability, Caring and Empathy, Change and Transformation, Leadership, Patient-Family Engagement

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