Language of Caring for Entire Teams Communicating Empathy: Heart-Head-Heart Language of Caring for Staff Language of Caring for Physicians Advanced Communication for Physicians
Services Webinars Resources Books & More ResultsPaperback; 65 pages. Reinforces a customer orientation and develops key customer-oriented behaviors. Self-assessment and practice exercises make employees more conscious of customer needs and adept at meeting these needs daily. Terrific text for staff development and improving customer service in healthcare.