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Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers

Paperback; 53 pages. Helps healthcare employees be effectively assertive in interactions. Improves employee skills for communicating with patients, families, physicians, and coworkers. Clarifies assertiveness, aggressiveness and passivity. Case situations, self-assessment tools and practice exercises. Great for individuals and groups.

by Wendy Leebov, Ed.D.
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