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Communicating Empathy

Language of Caring® now offering the transformative Heart-Head-Heart™ Method as a “do-it-yourself” solution

Communicating Empathy: The Heart-Head-Heart Method prompts the caring people in healthcare to express their empathy and caring effectively and consistently in everyday interactions.

Grounded in the Language of Caring best practices, this “do-it-yourself” program enables patient experience champions, educators, and leaders at every level to engage providers and staff in mastering and applying the proven communication model: Heart-Head-Heart.

The results you can expect:

Empathic communication also leads to higher patient ratings, reduced complaints, increased patient AND staff loyalty and referrals, and a reputation for exceptionally caring staff and providers — all contributing to your organization’s financial health.

Included in the Communicating Empathy: The Heart-Head-Heart Method package:

“I believe the stress in today’s healthcare environment threatens the delivery of compassionate care. Most providers and team members believe that caring and compassion are woven into their everyday interactions; our patients and families don’t always experience that. The Heart-Head-Heart method makes compassionate communication a more consistent reality.”

– Barbara Buscaglia, MSN, RN. Chief Nursing Officer, Rochester Regional Health

Communicating Empathy: The Heart-Head-Heart Method is currently in development and will be ready for delivery August, 2018.

Price:  $4999.00, plus a Heart-Head-Heart Handbook for each participant at $15.00 each.  (Minimum order of 10 handbooks)**

**The Heart-Head-Heart Handbook (for participants) cannot be copied.  Your purchase must include one for each participant.

**International orders may incur additional charges for shipping.

If you have any questions, please reach out to Jill Golde at or 314 571 9607. 

To purchase with an invoice / purchase order:

Click here download the order form

(Make sure to right click and select ‘save as’)

To purchase online with a credit card:

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