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Communicating Empathy

Language of Caring® now offering the transformative Heart-Head-Heart™ Method as a “do-it-yourself” solution

Communicating Empathy: The Heart-Head-Heart Method prompts the caring people in healthcare to express their empathy and caring effectively and consistently in everyday interactions.

Grounded in the Language of Caring best practices, this “do-it-yourself” program enables patient experience champions, educators, and leaders at every level to engage providers and staff in mastering and applying the proven communication model: Heart-Head-Heart.

The results you can expect:

Empathic communication also leads to higher patient ratings, reduced complaints, increased patient AND staff loyalty and referrals, and a reputation for exceptionally caring staff and providers — all contributing to your organization’s financial health.

Included in the Communicating Empathy program kit:

“I believe the stress in today’s healthcare environment threatens the delivery of compassionate care. Most providers and team members believe that caring and compassion are woven into their everyday interactions; our patients and families don’t always experience that. The Heart-Head-Heart method makes compassionate communication a more consistent reality.”

– Barbara Buscaglia, MSN, RN. Chief Nursing Officer, Rochester Regional Health

Price:  $5000.00, plus a Heart-Head-Heart Handbook for each participant at $15.00 each.  (Minimum order of 10 handbooks)**

**The Heart-Head-Heart Handbook (for participants) cannot be copied.  Your purchase must include one for each participant.

To learn more about the content of this program, contact Jill Golde at or 314 571 9607. 

To purchase with an invoice / purchase order:

Click here download the order form

(Make sure to right click and select ‘save as’)

To purchase online with a credit card:

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