Connect with us
Follow us on LinkedInFollow us on FacebookFollow us on TwitterFollow us on YouTube
Resources
Best Practices & Tools

Change Agent Skills

Find tools here that help change agents enlist engagement, crystallize implementation plans, manage strategy implementation, prevent and handle resistance and partner with key players to ensure alignment and sustainability.

Watch Wendy Leebov, Ed.D. Founder and Partner of Language of Caring, explain how healthcare leaders can strengthen accountability and become role models for excellence by eliminating double standards. Wendy’s motto for leaders: “If it is to be, it’s up to me.”

Read More

Can employees be satisfied with their jobs, yet disengaged? Can disaffected employees be satisfied? There’s a continuum between dissatisfaction and engagement, with disaffection as the lowest level, moving up through satisfaction and motivation to the highest level: engagement. Engagement brings numerous tangible positive outcomes for the employees themselves, for patients and for the organization as a whole. In this resource, Dorothy Sisneros, Partner & SVP, Client Services, offer practical tips and tools to help healthcare leaders guide their employees to greater levels of satisfaction and engagement and satisfaction.

Read More

Watch as Dorothy Sisneros, Partner & SVP, Client Services, Language of Caring discusses the struggle to maintain accountability when leaders fail to hard-wire patient experience best practices with effective accountability.  In this Beryl Institute Patient Experience (PX) Learning Bite, Dorothy shares six keys to achieving strong accountability among healthcare teams and leaders in order to create an exceptional patient, family and staff experience.

Read More

Effective leaders must learn how to be empathetic, supportive bosses while influencing staff members to make necessary and often difficult changes.

The only sign you can hang on your organization permanently is one that reads “Subject to Change Without Notice.” The health care environment continues to face massive upheaval triggered by consumer expectations, reimbursement, system formation and dissolution, technology, trends related to quality and safety, worker shortages, the global economy, and much more. For tools and tips on balancing the leadership tightrope of advocating change…

Read More