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Best Practices & Tools

Quick Tips Videos

Quick Tips on the Patient Experience videos provide you and your team with effective, easy-to-implement tips and skills for improving the patient experience and transforming culture.

Watch Wendy Leebov, Ed.D. Founder and Partner of Language of Caring, explain how healthcare leaders can strengthen accountability and become role models for excellence by eliminating double standards. Wendy’s motto for leaders: “If it is to be, it’s up to me.”

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Watch Wendy Leebov, EdD founder and partner of Language of Caring, explain how to use Electronic Health Records and other tech devices in a way that enhances the patient experience.

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