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Language of Caring Blog

The Language of Caring® team shares opinions, questions, essays, links, and suggestions to spark comments and ongoing conversation about challenges related to improving the patient, family and coworker experience.   Thought-provoking insights for healthcare leaders, physicians and staff.

June 16, 2014
Employee Engagement Ideas that Catalyze the Exceptional Patient Experience: Replace “To-do” with “Ta-daah!”
Wendy Leebov, Ed.D.
Partner & Founder, Language of Caring, LLC

Here, I share employee engagement ideas that are upbeat, positive, and nurturing strategies designed to build on people’s strengths and their desire to make a positive difference. I see a strong employee engagement strategy as KEY to realizing the exceptional patient experience—an experience we want to provide to every person who relies on us for care and service. After all, we cannot achieve this in an atmosphere of low morale and rampant burnout.

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June 14, 2014
Enhance the Patient Experience: Empathy as a Breakthrough Objective
Jill Golde, M.S.
Partner & SVP, Market Development, Language of Caring, LLC

Enhance the patient experience by instituting ONE breakthrough objective. If everyone in every nook and cranny of your organization were to pursue ‘empathic communication’ as a breakthrough objective and everyone were to communicate with empathy even a little bit more, a little more often, you would stride forward toward a kinder, gentler, more healing environment for patients, families and the entire healthcare team.

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