Connect with us
Follow us on LinkedInFollow us on FacebookFollow us on TwitterFollow us on YouTube
Resources

Language of Caring Blog

The Language of Caring® team shares opinions, questions, essays, links, and suggestions to spark comments and ongoing conversation about challenges related to improving the patient, family and coworker experience.   Thought-provoking insights for healthcare leaders, physicians and staff.

January 17, 2017
“Hello, My Name is…” Spread the Campaign in 2017
Jill Golde, M.S.
Partner & SVP, Market Development, Language of Caring, LLC

“Hello, my name is…”

It takes only a few seconds to utter these words. It costs nothing. This straightforward, undemanding phrase can set the stage for a warm, personal relationship between two human beings: caregiver and patient.

And yet how often do we neglect to say them? How many of us launch into medical explanations and instructions without giving the patient the courtesy of knowing who is delivering the (often difficult or frightening) news?

Read More
December 7, 2016
Holidays in the Hospital: Making them Meaningful
Jill Golde, M.S.
Partner & SVP, Market Development, Language of Caring, LLC

The hospital is nobody’s idea of the best place to spend a holiday. But as much as everyone would prefer to be home celebrating, there are patients needing care every day of the year.  By expressing caring in ways that can be felt, you can ease a patient’s holiday hospitalization. Share a meaningful moment with family members who have had their holiday disrupted by an illness or accident. Empathize with coworkers who are also missing their family and friends. In this way, holidays in the hospital can be seen as opportunities for connecting and offering compassion to people when they need it most.

Read More
November 28, 2016
Reducing Change Agent Stress
Dorothy Sisneros, M.S., M.B.A.
Partner & SVP, Client Services, Language of Caring, LLC

There is no doubt that being a healthcare leader – especially one who is advocating as an agent for change in Patient Experience – can be stressful. We are besieged with an endless list of tasks, every one of which seems to be a priority. Whenever we try to get one thing done, we are interrupted – in person or by one of the electronic devices to which we are tied. With so many demands on our time, it is hard to stay focused. We try to do everything at once, but find that multi-tasking is seldom productive. Multiple things claim our attention, but none get done with full mindfulness. Too often, we wind up having to re-do things or correct mistakes, which takes up even MORE time.

How can we end this hectic and exhausting cycle?

Read More
October 10, 2016
How to Support Patient Engagement
Wendy Leebov, Ed.D.
Partner & Founder, Language of Caring, LLC

I recently got this email from a colleague on our Language of Caring team:

Wendy,
I wanted to let you know that working for Language of Caring has helped me as a patient. I have Crohn’s, which can be set off by stress. Recently, while organizing a family vacation, I started feeling a bit off. I’d read LOC material about patient engagement. So, rather than just hoping for the best (as I would have done previously), I made an appointment with my doctor. We discussed diet and stress-relief techniques, and he gave me a prescription to take with me. Instead of being sick on my vacation in Italy, I was able to enjoy it—including the pasta and gelato! Thanks!

Personal stories like the one above show that patients who take an active role in their healthcare have more positive outcomes.

Read More