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About Us
Amy Steinbinder, Ph.D., R.N., NE-BC
VP, Nursing, Quality & Evaluation & Coach

Wearing many hats for Language of Caring, Amy Steinbinder ensures that programs and processes are informed by nursing perspectives and she consults with nursing and patient care leaders to tailor their tactics to the unique needs of their nursing organizations. Amy also spearheads Language of Caring’s Evaluation Program that measures, examines, and uses both process data and outcomes data from Language of Caring interventions. During the groundwork and planning process, she helps each client develop their evaluation plan. A dynamic and experienced coach, Amy also works directly with clients on program implementations.

Amy is a widely respected healthcare leader, researcher, and author on the subject of patient safety, nursing practice innovation, and service. While serving as Administrator for Service Excellence, Administrator for Patient Safety, and Regional Director of Clinical Practice for Banner Health, Amy applied her expertise in organizational dynamics and professional nursing practice to engage clinical staff, physicians, and leaders in creating a culture of clinical excellence, exceptional service and patient safety.

Amy served as a Magnet Hospital appraiser for the American Nursing Credentialing Center for twelve years. She earned her BSN, MS and PhD in Nursing and is certified in Nursing Administration through the American Nurses Association. She is also certified in both Executive Coaching and the Fundamentals of Magnet Program and has served on several nursing leadership boards including Arizona Nurses Association and Sigma Theta Tau.

On the Healthcare Experience: “From my years in Nursing and Nursing Leadership and from my experience with family members, I am determined to contribute to healthcare transformation. The needs are great, the people are inspiring, and patients, families and communities depend on us to provide top-notch clinical care in a culture of caring.”

Favorite Quote:  “Let our hearts and hands be stretched out in COMPASSION toward others. For everyone is walking his or her own difficult path.”  – Dietrich Uchtdorf