Craig S. Laser: Language of Caring
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Craig S. Laser, Ed.D., M.A., R.N., CENP

Craig Laser works closely with clients to improve staff engagement, the patient experience, and leadership effectiveness.

Craig currently serves as an Associate Chief Nursing Officer for Critical Care, Emergency, and Trauma Services at a large academic medical center. Previously, Craig served as a Director for both adults’ and children’s emergency departments in several organizations, RN in clinical care, educator, and consultant. He has also worked in applied healthcare systems research. Also expert in LEAN Healthcare, Craig has driven far-reaching organizational change initiatives and also developed and implemented effective clinical and non-clinical programs, processes and strategies. Passionate about patient and family-centered care, Craig’s initiatives have achieved world-class results.

Craig has degrees in nursing, organizational management, and most recently a doctoral degree in interdisciplinary leadership. Craig is also certified in Executive Nursing Practice and was formerly certified as Emergency and Pre-hospital RN.

About the Healthcare Experience:  “I see my main value in coaching and leadership roles as that of educator. I am committed to helping people develop and apply knowledge and skills in their everyday work in ways that result in personal and professional success”.

Favorite Quote: “Leadership is not so much about technique and methods as it is about opening the heart. Leadership is about inspiration of oneself and of others. Great leadership is about human experiences, not processes. Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine.”  – Lance Secretan