Upcoming Healthcare Webinars | Language of Caring
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Language of Caring Webinar Series

Each patient experience webinar will focus and enrich your team with cutting-edge information and proven tools they can use to achieve and strengthen patient-centered care, the patient and family experience, employee engagement, nurse communication, the doctor-patient relationship, leadership, accountability, change management, and much more…

Introduction to Language of Caring® on March 14th, 2019 from 2:00pm-3:00pm (EST): Space is limited. Register now.

Interested in a one-on-one conversation to learn more? Connect with us

Upcoming Webinars:

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Communication: “The Main Domain” of HCAHPS 

Presented by Patricia A. Bradley, Senior Director of Patient Experience, North Kansas City Hospital  |  February 19, 2-3 PM EST

Ask any patient what is the most important aspect of their care, and they will say communication from their caregivers. In a health care climate with many uncontrollable variables, the one thing we do control is how we communicate with our patients and their families. This presentation outlines an organization’s journey to embrace the need for more compassion and empathy in their communication. This presentation shares content to help you achieve an organizational shift in culture. The keys to success that will be presented: 1) Change begins with Senior Leadership; support, training, expectations and accountability. 2) Strategic organizational launch for all employees; purpose, skill building, inspiration, practice, mastery of content, and application of skills. 3) Performance coaching; creating an atmosphere where peer feedback is integral to the success of the organization. 4) Leading your organization; how you take the lead, support the organization and own the initiative.

By joining this webinar, you will:

•  Outline an effective strategy to achieve/ sustain improvement in HCAHPS domains, by using an organizational wide approach to improve communication.
•  Identify concrete tactics for engaging and supporting organizational leaders through a strategic communication focused initiative, that includes accountability for measurable results.
•  Summarize the five success factors that are key to short-term and long-term performance improvement.

Register now!  For complimentary registration, enter the code PXhcahps19 at checkout.


Learn about Language of Caring’s New Merger Partner: Planetree International

February 27, 2019 1-2 PM EST

In early February, Language of Caring and Planetree International announced a strategic merger that brings together the talent, services and resources of both organizations. Our entire expanded team is excited about this partnership, which will magnify our collective ability to make healthcare better for all.

We invite all clients and friends of Language of Caring to learn more about Planetree International and how this merger will expand your access to an even broader menu of support to guide your organization in implementing the structures and processes key to an enduring culture of person-centered care.

Register Now!