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Language of Caring Webinar Series

Each patient experience webinar will focus and enrich your team with cutting-edge information and proven tools they can use to achieve and strengthen patient-centered care, the patient and family experience, employee engagement, nurse communication, the doctor-patient relationship, leadership, accountability, change management, and much more…

Introduction to Language of Caring® Solutions Webinar on October 11th, 2018 from 3:00pm-4:00pm (EST): Space is limited. Register now.

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Upcoming Webinars:

Sponsored by:

Communication to Reduce Healthcare Disparities

September 6, 2018 – 2:00-3:00 PM ET

Presented by Wendy Leebov, Ed.D., Founder & Partner at Language of Caring

Many population groups are at disproportionate risk of being uninsured, lacking access to care, and experiencing worse health outcomes, including people of color, low-income individuals and immigrant populations. While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors.

In this webinar, patient experience thought leader Wendy Leebov identifies evidence of differential treatment and implicit bias in medical encounters that affects the experience and outcomes with diverse patients. She sets forth a concrete improvement agenda for engaging providers and staff in awareness-raising and communication skill-building that reduces disparities and ensures culturally competent and equitable behavior in staff-patient relationships. Finally, she describes tactics for engaging staff in embracing the goal of reducing inequity and building the skills they can use to make a positive difference in their everyday interactions.

Learning Objectives

To reserve your spot, click here and enter the code PXdisparities18 at checkout for complimentary registration!