Welcome to Language of Caring®
Healthcare professionals are under more pressure than ever to effectively tackle the challenges of patient experience, patient safety, employee engagement, market share, cultural transformation, CAHPS, and more. Addressing each challenge one-by-one can be effective, but overwhelming.
Language of Caring offers a solution that impacts all of your priorities. Our solution: communication skill building.
Our communication training and coaching solutions for staff and physicians hardwire the skills necessary for making empathy and compassion palpable and fulfilling the promise of patient and family-centered care.
Led by Partners Wendy Leebov, Jill Golde and Dorothy Sisneros, our expert team includes recognized leaders in the fields of patient experience, service excellence and organization development. Higher CAHPS scores and a long list of satisfied clients are a tribute to our powerful, evidence-based programs.
Watch personal stories from Banner Health on experiences with Language of Caring.
Language of Caring also provides strategy assessments, leadership development, coaching, webinars, books, blogs, and more.
In short, Language of Caring empowers your organization to bring out the best in your staff and physicians, making every interaction – with patients, families, and coworkers – more productive, compassionate, and caring.