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Language of Caring Webinar Series

Each patient experience webinar will focus and enrich your team with cutting-edge information and proven tools they can use to achieve and strengthen patient-centered care, the patient and family experience, employee engagement, nurse communication, the doctor-patient relationship, leadership, accountability, change management, and much more…

Introduction to Communication Skill-Building Solutions Webinars

Overview of Language of Caring for Staff® on June 20, 2017 from 3pm-3:30pm (EDT): Space is limited. Register now.

Overview of Language of Caring for Physicians® on June 27, 2017 from 3pm-3:30pm (EDT): Space is limited. Register now.

Interested in a free, 30-minute private consultation and webinar for your organization? Register now.

Complimentary Webinar – Communication as a Treatment Modality
Wednesday, May 31, 2017 [1:00pm – 2:00pm (EDT)]

Patient experience champions have long recognized the importance of improving communication in order to enhance the patient and family experience, to strengthen colleague relationships and to shape enduring cultures of caring.  But communication is much more than that; it is a treatment modality that we need to mobilize and use in order to achieve the best possible patient outcomes.

Before scientific advances like chemotherapy, antibiotics, transplants, stents and transfusions, communication was the cornerstone of medical care.  It was the main and often the only treatment modality available, and it was remarkably effective in relieving pain and curing disease. As medical science advanced, communication transitioned from a treatment modality to a nicety (not required, but appreciated), implying that its impact was insignificant.   Communication as worthy of serious study in curing disease lost favor and became known as soft and unscientific, with its impact elusive and questionable.

This compelling webinar redefines and spotlights communication as a treatment modality and provides irrefutable scientific evidence of its therapeutic impact.


Who Should Attend
Patient Experience Leaders and Team Members, Physicians and Physician Leaders, CNOs, Nursing and Patient Care Leaders, Advanced Practice Clinicians, Residency Program Directors, CHROs, Educators, Training and Organization Development Leaders

Webinar Faculty
Dorothy Sisneros, MS, MBA is a Partner and SVP-Client Services for Language of Caring®.  Dorothy is a seasoned leader, coach, facilitator, trainer, and strategic partner. She has extensive experience as a consultant/partner in healthcare, service excellence, leadership, talent management and organizational dynamics.  She currently leads the Language of Caring’s Client Services team.

Jeremy R. Blanchard, MD, MMM, CPE is the CMO and Coach for Language of Caring.  Dr. Blanchard is a seasoned intensivist, physician executive and visionary leader.  Dr. Blanchard most recently served as CMO of St. James Healthcare in Butte, MT, part of the Sisters of Charity of Leavenworth Health System. In this role, he led his organization to breakthroughs in physician engagement, clinical outcomes, and the patient and family experience. Dedicated to helping physicians be more engaged and gratified in their work, he has dedicated his time to supporting his colleagues become more effective communicators.

Amy Steinbinder, PhD, RN, NE-BC is the VP for Nursing, Evaluation and Quality for Language of Caring.  Amy is a respected healthcare leader, researcher, and author on patient safety, nursing practice innovation, and service. She served in a variety of roles within the Banner Health System including Administrator for Service Excellence, Administrator for Patient Safety, and Regional Director of Clinical Practice.  Amy applies her expertise in organizational dynamics and professional nursing practice to engage clinical staff, physicians, and leaders in creating a culture of clinical excellence, exceptional service and patient safety

Click here for complimentary registration. 

Contact us to explore how Language of Caring can make a powerful positive difference in your organization!