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Language of Caring Webinar Series

Each patient experience webinar will focus and enrich your team with cutting-edge information and proven tools they can use to achieve and strengthen patient-centered care, the patient and family experience, employee engagement, nurse communication, the doctor-patient relationship, leadership, accountability, change management, and much more…

Introduction to Communication Skill-Building Solutions Webinars

Overview of Language of Caring for Staff® on October 19, 2017 from 3pm-3:30pm (EDT): Space is limited. Register now.

Overview of Language of Caring for Physicians® on October 24, 2017 from 3pm-3:30pm (EDT): Space is limited. Register now.

Interested in a free, 30-minute private consultation and webinar for your organization? Register now.


Complimentary Webinar – Let’s Talk about the Elephant in the Room: Accountability Skills for the Quality Patient Experience
Wednesday, September 20, 2017 [1pm – 2pm (EDT)]

Accountability issues plague and weaken patient experience strategies. In addition, lack of accountability has grave consequences for fellow co-workers, damages the view employees have of their supervisor, and reduces the trust and reliance needed for high levels of collaboration and teamwork. To achieve breakthroughs in the patient experience, we need to establish, communicate and enforce higher standards that will move us from good to consistently GREAT.

In this skill-packed webinar, Dorothy Sisneros and Kimberly Carson describe what it takes to raise the bar on employee performance.  They illuminate the leader’s key roles in accountability and share concrete tools you can use to move your employees to a higher level.


Who Should Attend
Patient Experience Champions, Executives, Managers, Supervisors, HR Professionals

Webinar Faculty
Dorothy Sisneros, M.S., M.B.A.; Partner and SVP-Client Services, Language of Caring®
A seasoned executive coach, facilitator, trainer, and strategic partner, Dorothy has extensive experience as a consultant/partner in healthcare, service excellence, leadership, strategic planning, talent management and organizational dynamics.  She has coached 100’s of leaders at all levels to excel in their roles and lead effective transformation.

Kimberly Carson, M.Ed.; Director, Client Services & Coach, Language of Caring
Kimberly is a talented, dynamic organizational psychologist. She helps healthcare leaders engage and inspire providers and staff to strengthen processes and practices key to a truly caring culture and consistently excellent medical care. Her expertise includes skillful program design and facilitation, talent management, leadership development and coaching, and organizational development.

Click here for complimentary registration.

Contact us to explore how Language of Caring can make a powerful positive difference in your organization!